Privacy Policy

1. Information We Collect

a. Information You Provide

We may collect information you provide directly, including:

• Account information, such as your name and email address;
• Authentication information when you sign in using Apple, Google, or another supported login method;
• Event, playlist, section, and cue information you create in the app;
• Uploaded audio files you choose to add to Cue the Moment; and
• Communications you send to us, such as support requests, feedback, or bug reports.

b. Audio & Content Information

Cue the Moment allows you to add your own audio for playback ("Uploaded Content"). You can add audio by uploading existing files or by recording audio within the app. Recording requires your permission to access your device's microphone, which you can grant or revoke in your device settings.

Uploaded Content, including audio you record in the app, may be stored locally on your device and/or securely in cloud storage associated with your account to enable syncing, backup, and offline playback features. Audio you record is stored as a file in the same way as audio you upload. We do not send your recorded or uploaded audio to our AI voice provider, and we do not use it to identify you.

We do not claim ownership of your Uploaded Content.

We do not routinely review, listen to, analyze, or monitor the contents of your Uploaded Content. Uploaded Content is used only as needed to operate the app, provide core functionality, respond to support requests, maintain security, or comply with legal obligations.

c. Connected Music Services

Cue the Moment may allow you to connect supported third-party music services, such as Apple Music, to organize and play content from your own account.

When you connect Apple Music, the app uses Apple's MusicKit framework to access information needed to enable playback, such as music library, playlist, catalog, and playback information. This access requires your permission and your own active subscription.

Your interaction with Apple Music or any other connected third-party music service is also governed by that service's own privacy policy and terms, which we do not control.

We do not receive your Apple Music password or Apple Music payment details, and we do not store the underlying streamed music files. We access only what is necessary to let you build and play your cues.

You can disconnect a connected music service or revoke its permissions through the app or your device settings.

d. Purchase & Subscription Information

If you purchase Cue the Moment or subscribe to paid features, payments are processed by Apple through the App Store on iOS or by Google through Google Play on Android.

We do not collect or store your payment card details.

We may receive limited purchase-related information, such as purchase status, subscription status, transaction identifiers, receipts, renewal status, or entitlement information, so we can confirm and manage your access to paid features. We use a subscription-management provider (RevenueCat) to help us verify and manage subscriptions and access to paid features.

e. Automatically Collected Information

When you use the app, we may automatically collect limited technical and diagnostic information, such as:

• Device type and operating system;
• Device or installation identifiers;
• IP address;
• App version;
• App usage and feature interaction data;
• Crash logs;
• Diagnostic information; and
• Performance data.

We use this information to maintain, troubleshoot, secure, and improve Cue the Moment. We do not use advertising identifiers to track you across other companies' apps or websites, and we do not use the app for behavioral advertising.

f. AI-Generated Announcements

Cue the Moment offers an optional feature that lets you create spoken announcements ("AI Announcements") for your event using an AI voice. This feature is powered by a third-party AI voice provider (ElevenLabs).

When you use this feature, the text you enter is sent to the AI voice provider, which converts it into synthetic speech that is returned to the app.

• We send only the text you type. We do not send your uploaded audio files, your account details, or your payment information to the AI voice provider.
• The text you enter may include names or other details about your event, guests, or wedding party. Please do not enter sensitive personal information, or another person's information, that is not needed for your announcement.
• The audio produced by this feature is artificially generated. It is not a recording of a real person, and we do not use this feature to imitate or recreate the voice of any real, identifiable person.
• We use the AI voice provider as our service provider under a data processing agreement, and we have opted out of allowing the provider to use the text you enter to train its AI models. The provider processes your text to generate the audio you request and to maintain the safety and security of its service, and it may process your text on servers located in the United States or other countries. Its handling of your text is also governed by its own terms and privacy policy.

2. How We Use Information

We use the information we collect to:

• Provide and operate Cue the Moment;
• Create, manage, and authenticate user accounts;
• Save and sync your event, playlist, cue, and uploaded audio information;
• Generate AI voice announcements you request, by sending the text you enter to our AI voice provider;
• Enable connections to third-party music services you choose to use;
• Verify purchases, subscriptions, and access to paid features;
• Respond to support requests and user feedback;
• Improve app functionality, performance, reliability, and user experience;
• Diagnose crashes, bugs, and technical issues;
• Maintain the safety and security of the app; and
• Comply with legal obligations.

We may occasionally communicate with users about product updates, service updates, or related features. You may opt out of non-essential communications at any time.

We do not use your information for targeted advertising.

3. Payments

Payments and subscriptions may be processed by Apple through the App Store on iOS or by Google through Google Play on Android.

We do not collect or store your payment card details.

Apple's and Google's handling of payment information is governed by their own privacy policies, billing terms, and refund policies.

Cue the Moment may receive limited purchase or subscription information so we can verify your access to paid features.

4. Data Sharing

We do not sell your personal information.

We may share information only in limited circumstances, including:

• With trusted third-party service providers that support core app functionality, such as cloud storage, database hosting, authentication, analytics, and crash reporting (for example, Google Firebase), subscription management (for example, RevenueCat), and AI voice generation (ElevenLabs, to convert announcement text you enter into synthetic speech when you use the AI Announcements feature);
• With third-party music services you choose to connect, only as needed to enable that connection;
• When required by law, legal process, or a valid request from authorities;
• To protect the rights, safety, security, or integrity of Cue the Moment, our users, or others; and
• In connection with a business transfer, such as a merger, acquisition, financing, or sale of assets.

Service providers that process information on our behalf are expected to safeguard your information and use it only for the services they provide to us.

5. Data Storage & Security

We use commercially reasonable administrative, technical, and physical safeguards designed to protect your information.

Cue the Moment is available globally, and your information may be processed and stored in the United States or other countries where we or our service providers operate. These countries may have data protection laws that differ from those in your country. When we transfer personal information across borders, we rely on appropriate safeguards, such as standard contractual clauses, where required by law.

6. Your Choices & Rights

You may:

• Access or update your account information within the app;
• Disconnect any connected third-party music service;
• Delete your account and associated data in the app from the account screen;
• Request deletion of your account and associated data by contacting us at support@cuethemoment.app; and
• Contact us with questions or concerns about your data.

Some information may be retained for a limited period when necessary for legal, security, fraud prevention, backup, or legitimate business purposes.

7. Data Retention

We keep personal information for as long as needed to provide Cue the Moment, maintain your account, support app functionality, comply with legal obligations, resolve disputes, and enforce our agreements.

If you delete your account, cloud-stored data associated with your account may be permanently deleted, subject to backup, legal, security, and legitimate business retention requirements.

Deleted data may not be recoverable.

Files stored locally on your device may need to be deleted manually from your device.

8. Children's Privacy

Cue the Moment is intended for users who are at least 18 years old and is not directed to children.

We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected personal information from a child under 18 without appropriate consent, we will delete it promptly.

9. Your Privacy Rights

Depending on your state of residence, you may have additional rights regarding your personal information.

These rights may include the right to know what personal information we collect, access or correct your information, request deletion, opt out of the sale or sharing of personal information, and not be discriminated against for exercising your privacy rights.

As stated above, we do not sell your personal information.

If you are located in the European Economic Area (EEA), the United Kingdom, or another region with comprehensive data protection laws, you may also have the right to access, correct, delete, restrict, or object to our processing of your personal information, the right to data portability, and the right to withdraw consent where we rely on it. Cue the Moment is the controller of the personal information you provide through the app. We process that information to provide the app and perform our agreement with you, to comply with legal obligations, with your consent, and for our legitimate interests in operating, securing, and improving the app.

You also have the right to lodge a complaint with your local data protection authority. When you use the AI Announcements feature, our AI voice provider processes the text you enter as our processor under a data processing agreement; please do not enter another person's personal information unless you have a lawful basis to do so.

To exercise any applicable privacy rights, contact us at:

support@cuethemoment.app

We may need to verify your request before responding.

10. International Users

Cue the Moment is available to users in multiple countries but is currently offered only in English.

If you use the app from outside the country where our systems or service providers are located, your information may be processed and stored in the United States and other countries, where privacy and data protection laws may differ from those in your jurisdiction. Where required by law, we take steps to ensure appropriate safeguards are in place for these cross-border transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date above.

Continuing to use Cue the Moment after an updated Privacy Policy is posted means you acknowledge the updated practices described in the policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Cue The Moment LLC

2501 Chatham Rd, Suite N

Springfield, IL 62704

United States

support@cuethemoment.app